KWD Solutions are looking for Personal Shopping Host.
- Ensure that the department adheres to impeccable housekeeping standards, is replenished with refrigerator refreshments.
- Provide the highest possible standards of customer service ensuring all clients are greeted and bid farewell in a polite, efficient, professional and friendly manner.
- Answer telephone calls politely and professionally and complete any resulting actions required. Ensure messages are communicated as intended.
- Courteously escort all clients to fitting rooms or waiting areas, making sure all clients are offered refreshments.
- Manage the life cycle of customer enquiries and ensure each customer interaction is followed through to the end.
- Be aware of, and promote, all services and activities throughout the store.
- Establish a good working relationship with team members.
- Maintain the accuracy and integrity of the reservations and appointment booking system and follow company procedures when making, altering or confirming bookings.
- Operate the waiting areas efficiently ensuring property is secure and clients are informed of any delays
- Handle any customer complaints raised at reception in a professional manner. Ensure the manager on duty is aware of any problems or issues relating to customer service.
- Have a thorough knowledge of the all the services available within Private Shopping and Style Concierge.
- Ensure all payments for clients good and events are taken accordingly and in line with appropriate procedures.
- Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times.
- Demonstrate a pro-active approach to self-development.
- Maintain high standards of personal presentation in line with company dress code guidelines.
- Ensure that personal KPI’s are achieved.
- Qualifications and Experience required
- Customer service experience
- Computer literacy
- Previous experience with client book / personal shopper for a luxury fashion brand essential.
- Extensive knowledge of the current trends including fashion and beauty within women and men’s categories.
- Understanding of e-commerce platform back-office is desirable.
- Understanding of CRM.
- PC and technology literate.
- Due to the high volume of applications only shortlisted candidates will be contacted.