Private Shopping Host

Permanent

KWD Solutions are looking for Personal Shopping Host.

Criteria

  • Ensure that the department adheres to impeccable housekeeping standards, is replenished with refrigerator refreshments.
  • Provide the highest possible standards of customer service ensuring all clients are greeted and bid farewell in a polite, efficient, professional and friendly manner.
  • Answer telephone calls politely and professionally and complete any resulting actions required. Ensure messages are communicated as intended.
  • Courteously escort all clients to fitting rooms or waiting areas, making sure all clients are offered refreshments.
  • Manage the life cycle of customer enquiries and ensure each customer interaction is followed through to the end.
  • Be aware of, and promote, all services and activities throughout the store.
  • Establish a good working relationship with team members.
  • Maintain the accuracy and integrity of the reservations and appointment booking system and follow company procedures when making, altering or confirming bookings.
  • Operate the waiting areas efficiently ensuring property is secure and clients are informed of any delays
  • Handle any customer complaints raised at reception in a professional manner. Ensure the manager on duty is aware of any problems or issues relating to customer service.
  • Have a thorough knowledge of the all the services available within Private Shopping and Style Concierge.
  • Ensure all payments for clients good and events are taken accordingly and in line with appropriate procedures.
  • Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times.
  • Demonstrate a pro-active approach to self-development.
  • Maintain high standards of personal presentation in line with company dress code guidelines.
  • Ensure that personal KPI’s are achieved.
  • Qualifications and Experience required
  • Customer service experience
  • Computer literacy
  • Previous experience with client book / personal shopper for a luxury fashion brand essential.
  • Extensive knowledge of the current trends including fashion and beauty within women and men’s categories.
  • Understanding of e-commerce platform back-office is desirable.
  • Understanding of CRM.
  • PC and technology literate.
  • Due to the high volume of applications only shortlisted candidates will be contacted.

Email: diana@kwdsolutions.co.uk

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