Customer Care & Office Co-Ordinator

Permanent

A Luxury Athletic Womenswear brand is now looking for an engaging Customer Care & Reception Associate, who will be tasked with dealing with the administration and daily functions of running the office; Providing exceptional pre-and after sales support to our clients customers as well as helping their showroom run super smoothly. This is “The” fitness clothing brand of choice and synonymous with innovative, feminine and stylish designs for enhanced performance and offering a chic and effortless look to any active setting. Our client is now sold in over 50 outlets including some of the world’s leading department stores. This role is suited to someone who is organised, positive and passionate about our clients brand with outstanding communication skills, and looking to grow with the company. The successful candidate will be a natural forward planner, diligent and thorough, a self-starter, who is well presented, with a keen interest in fashion and fitness.

Criteria

  • Handling all emails, calls and returns processing for our clients eCommerce and other customers as necessary
  • Office administrative duties including booking meetings, dealing with wholesale enquiries, data inputting, researching potential new partners as well as dealing with order processing and delivery support
  • Assisting the Creative Director and Operations Director with executive support as required
  • Processing, packing and distributing website and wholesale sales orders, exchanges and returns
  • Organising and ensure the smooth running of the sample sales
  • Any ad hoc duties as required
  • Be adept in Microsoft Office, particularly Excel and Word, and familiar with Mac Computers and NetSuite
  • Have excellent customer service skills and a positive and friendly manner
  • Be confident, well presented and have an interest in fitness and fashion
  • Be able to work on their own or as part of a team, and strong evidence of using their own initiative
  • Come from a Retail / fashion / web sales background.

Email: leila@kwdsolutions.co.uk

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